Shipping policy

 

This Shipping & Delivery Policy forms part of the Terms and Conditions of sale for Social Box. By placing an order with Social Box, you agree to the terms outlined below.

1. Delivery Areas

Social Box delivers to selected areas within Hervey Bay, Maryborough, Bundaberg, Gympie and surrounding regions, including Gympie. Delivery availability is subject to postcode eligibility and may change without notice.

We reserve the right to decline delivery to any location at our discretion.

2. Order Cut-Off

All orders must be placed prior to the advertised weekly cut-off time to qualify for the upcoming delivery cycle.

Orders received after the cut-off will automatically be scheduled for the following delivery cycle.

Once the order cut-off has passed, orders cannot be cancelled, modified, postponed, or refunded.

3. Delivery Timeframes

Delivery days are allocated based on delivery zones. Estimated delivery windows are indicative only and are not guaranteed.

Social Box is not liable for delays resulting from circumstances outside our reasonable control, including but not limited to traffic conditions, weather events, vehicle breakdown, or operational disruptions.

4. Customer Responsibility at Delivery

4.1 If the recipient will not be present at the time of delivery, the customer must provide a suitable insulated container (e.g., esky or styrofoam box) with adequate ice packs in a safe and accessible location.

4.2 If no suitable insulated container is provided, Social Box reserves the right to leave the meals at the front door or another safe place at the driver’s discretion.

4.3 Risk and responsibility for the goods transfer to the customer immediately upon delivery to the nominated address.

4.4 Social Box accepts no responsibility or liability for spoilage, deterioration, contamination, temperature changes, damage, or theft occurring after delivery has been completed.

5. Fresh Food Disclaimer

All meals are prepared fresh and transported under food-safe conditions. Due to the perishable nature of our products, refunds or replacements will not be provided for:

  • Unattended deliveries

  • Failure to refrigerate meals promptly

  • Improper storage by the customer

  • Incorrect delivery instructions

6. Incorrect or Incomplete Address

Customers are solely responsible for ensuring delivery details are accurate and complete.

Social Box is not liable for failed, delayed, or misdirected deliveries arising from incorrect address information.

7. Access & Safety

If delivery cannot be safely completed due to restricted access, unsecured animals, locked gates, unsafe conditions, or other hazards, Social Box reserves the right to:

  • Leave the order in a safe place; or

  • Cancel delivery at our discretion.

No refund will be issued in these circumstances.

8. Subscription Orders

Customers enrolled in subscription services are responsible for managing their subscription prior to the order cut-off time.

Once the cut-off window has passed, subscription orders cannot be cancelled, amended, refunded, or credited.

All subscription customers receive automated email notifications:

  • Prior to an order being processed; and

  • Upon confirmation of the automatic order.

Social Box does not manually monitor subscription activity or verify whether automatically generated orders were intentional.

9. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Social Box’s liability is limited to the replacement of goods or refund at our discretion where required by law.

Nothing in this policy excludes, restricts, or modifies rights that cannot legally be excluded under the Australian Consumer Law.