Privacy policy

 

Last updated: 24 February 2026

This Privacy Policy describes how Social Box (“we”, “us”, “our”) collects, uses, holds and discloses your personal information when you visit our website, place an order, use our services, or otherwise communicate with us.

By using our website or services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

This policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or operational needs. Any updated version will be published on our website with a revised “Last updated” date.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

This may include:

  • Full name

  • Residential or delivery address

  • Email address

  • Phone number

  • Billing address

  • Order details and purchase history

  • Account login details (if you create an account)

  • Information provided in customer support communications

If you choose not to provide certain information, some features of our services may not be available to you.

Automatic Information (Cookies & Usage Data)

When you visit our website, we may automatically collect information such as:

  • IP address

  • Device type

  • Browser type

  • Pages viewed

  • Time spent on our website

  • Referring website links

We use cookies and similar technologies to improve website functionality, analyse usage, and enhance your experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Information from Third Parties

We may collect information from third-party providers, including:

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Marketing and analytics providers

  • Delivery and logistics providers

Payment details (such as credit card numbers) are processed securely by our payment providers. We do not store full credit card details on our servers.

3. How We Use Your Personal Information

We use personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Deliver products

  • Manage subscriptions

  • Send order confirmations and service notifications

  • Improve our website and services

  • Prevent fraud and security breaches

  • Comply with legal obligations

With your consent, we may also send marketing communications. You can opt out of marketing emails at any time by using the unsubscribe link.

4. How We Disclose Personal Information

We may disclose your personal information to:

  • Service providers who assist in operating our business (e.g., IT services, marketing providers, payment processors, couriers)

  • Professional advisers (e.g., accountants, legal advisers)

  • Regulatory authorities when required by law

  • In connection with a business sale, restructure, or merger

We do not sell personal information for monetary gain.

Some service providers (including Shopify and payment providers) may store or process data outside Australia. By using our services, you acknowledge that your personal information may be transferred overseas in accordance with applicable law.

5. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online transmission is completely secure. You provide information at your own risk.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, we will securely destroy or de-identify it.

7. Access & Correction

Under Australian law, you may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below. We may require proof of identity before processing your request.

8. Marketing Communications

If you subscribe to our marketing communications, we may send promotional emails. You can unsubscribe at any time using the link in the email.

Even if you opt out of marketing, we may still send transactional emails related to your orders or account.

9. Children’s Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Social Box
Email: hello@socialbox.com.au
Phone: 0468 166 660